
Business Development Representative
7 days ago
The successful candidate will handle all aspects of customer communication, including inbound and outbound calls. They must be proficient in providing accurate information, resolving inquiries, and assisting with issues related to products or services.
">- Inbound Calls:
- Answer incoming calls from customers promptly and professionally, ensuring a positive first impression.
- Provide detailed information about our products or services, resolving any queries or concerns the customer may have.
- Assist with orders, returns, or exchanges as requested by customers, maintaining a high level of service quality.
- Maintain accurate records of all customer interactions, ensuring timely follow-up as needed.
- Outbound Calls:
- Make proactive calls to potential customers, existing clients, or leads to promote our products or services.
- Conduct surveys or offer promotions to generate interest and encourage sales.
- Follow up with existing customers regarding account status, renewals, or feedback, ensuring their needs are met.
- Qualify leads and convert them into sales or opportunities, achieving set targets.
- Upsell or cross-sell additional services/products to customers, increasing revenue and improving customer satisfaction.
- Achieve exceptional sales and service results, consistently meeting or exceeding performance expectations.
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