Contact Centre Representative

5 days ago

Ahmedabad, Gujarat, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Contact Centre Representative

Main Responsibilities
  • Respond to customer inquiries via telephone, email and chat with professionalism and efficiency.
  • Resolve customer complaints by clarifying their concerns, researching solutions and implementing timely resolutions.
  • Maintain accurate records in the database through diligent data entry and updates.
  • Collaborate with internal teams to escalate unresolved issues and ensure seamless service delivery.
  • Stay up-to-date with training and process changes to maintain a high level of job knowledge.
  • Monitor equipment and report technical malfunctions to ensure operational continuity.
Required Skills and Qualifications
  • Excellent verbal and written English communication skills (neutral accent, grammar and tone).
  • Proficiency in multitasking across multiple communication channels and CRM systems.
  • Strong problem-solving skills with a focus on ethical and customer-centric solutions.
  • Ability to work independently with minimal supervision while contributing to team goals.
  • Familiarity with data entry, CRM tools and basic troubleshooting.
  • Skillset includes customer focus, interpersonal savvy, active listening, relationship-building, patience and resilience.
Benefits

This role offers opportunities for growth and development in a dynamic contact centre environment.

Other Information

Please note that this is a general job description and may be subject to change based on business needs.

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