Service Excellence Leader

2 days ago


Ahmedabad, Gujarat, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 20,00,000
Customer Service Leadership Opportunity

We are seeking a seasoned Customer Service Manager to lead our Qatar Airways Contact Centre in Ahmedabad. This is an exciting opportunity for a highly motivated and experienced professional to oversee the management of customer interactions and drive service excellence.

Key Responsibilities:
  • Develop and implement strategies to enhance service quality, service levels, and revenue generation through effective team management.
  • Collaborate with various stakeholders to understand requirements and communicate feedback solutions.
  • Manage Service Levels of all Customer Interactions within the Contact Centre.
  • Implement new skills and techniques geared towards operational and service excellence.

Requirements:

  • Bachelor's degree or equivalent.
  • Overall experience of 10 years with at least 5 years in a management role.
  • Contact Centre background and experience managing Airline/Travel industry operations.
  • Strong leadership quality having managed 120 or more team members.
  • Knowledge of airline reservation processes preferred.
  • Previous experience of GDS, particularly Amadeus is preferred.

About this Opportunity:

This is an exceptional chance to be part of a dynamic team and contribute to delivering outstanding customer experiences. If you have a passion for leadership and service excellence, we encourage you to apply.



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