
Service Excellence Leader
2 days ago
We are seeking a seasoned Customer Service Manager to lead our Qatar Airways Contact Centre in Ahmedabad. This is an exciting opportunity for a highly motivated and experienced professional to oversee the management of customer interactions and drive service excellence.
Key Responsibilities:- Develop and implement strategies to enhance service quality, service levels, and revenue generation through effective team management.
- Collaborate with various stakeholders to understand requirements and communicate feedback solutions.
- Manage Service Levels of all Customer Interactions within the Contact Centre.
- Implement new skills and techniques geared towards operational and service excellence.
Requirements:
- Bachelor's degree or equivalent.
- Overall experience of 10 years with at least 5 years in a management role.
- Contact Centre background and experience managing Airline/Travel industry operations.
- Strong leadership quality having managed 120 or more team members.
- Knowledge of airline reservation processes preferred.
- Previous experience of GDS, particularly Amadeus is preferred.
About this Opportunity:
This is an exceptional chance to be part of a dynamic team and contribute to delivering outstanding customer experiences. If you have a passion for leadership and service excellence, we encourage you to apply.
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