Branch Manager – Operations

2 weeks ago

Ahmedabad, Gujarat, India Neuraleap Technology Group Full time
Job Description

Job Title: Branch Manager Operations (Healthcare/Administration)

Location: Ahmedabad / Chennai / Delhi

Salary: 60,000 80,000 per month

Experience: 5 to 7 Years

Industry: Healthcare, Pharmaceuticals

Job Summary:We are hiring a Branch Manager to oversee day-to-day operations at our ADS Centre. The ideal candidate will manage cross-functional teams, improve operational efficiency, and ensure high service standards. This is a leadership role in operations, office administration and customer service.

Key Responsibilities

- Strategic Operations Management
- Support business strategy implementation with HO team
- Drive process improvements and operational efficiencies
- Develop and maintain SOPs and workflow policies
- Team & Resource Management
- Lead operations, logistics, warehouse, and pharmacy teams
- Train new and existing staff; monitor team performance
- Ensure team motivation, accountability, and collaboration
- Manage resource planning and cost control
- Communication & Coordination
- Resolve internal and external quality or service issues
- Collaborate with cross-functional teams and departments
- Maintain attention to detail in execution and planning
- Handle escalations and act as key customer contact
- Risk & Compliance Management
- Identify operational risks and implement mitigation strategies
- Ensure business continuity and compliance with standards
- Customer Experience & Vendor Management
- Resolve customer complaints and service issues
- Oversee order fulfilment, returns, grievances, and settlements
- Maintain relationships with key vendors and service providers

Qualifications

- Bachelors degree in Business, Operations, or relevant field
- Masters preferred; B. Pharm/D. Pharm is an added advantage
- 57 years of relevant experience in operations/healthcare/office administration
- Proven team management and leadership abilities
- Strong problem-solving, analytical, and communication skills

Keywords: Branch Manager, Operations Manager, Healthcare, Team Leader, Fulfillment Centre, Risk Management, Customer Service Manager, Ahmedabad Jobs, Chennai Jobs, Delhi Jobs, Pharma Jobs, Administration

Apply now to join a fast-growing and dynamic operations environment.

Skills: customer experience,strategy,compliance,staff training,risk management,b.pharm,grievances,customer contact,healthcare industry,problem solving,e-commerce,d.pharm,coordination,customer service,process improvement,operations management,leadership,resource planning,problem-solving,team leadership,operations,communication,communication skills,escalation,branch management,risk assessment,team performance,pharmaceutical industry,mitigation strategies,vendor management,team management,analytical skills,healthcare,management,office administration

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