Pilot Operations Coordinator

1 month ago


Gurgaon, Haryana, India IndiGo Full time

Job Title: Pilot Operations Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Pilot Operations Coordinator to join our team at IndiGo. The successful candidate will be responsible for managing pilot cases, ensuring timely resolution, and maintaining accurate records.

Key Responsibilities:

  • Manage pilot cases, including reviewing, assigning, and closing cases
  • Collaborate with Fleet Supervisors, Resolvers, and IT teams to troubleshoot technical issues
  • Collect and format data from Fleet Supervisors and upload cases in the tracker
  • Perform data collation and reporting on transportation
  • Review audits done by Fleet Coordinators and Line Ops team members
  • Interact with pilots at dispatch offices, mail, and messages to resolve queries and issues
  • Manage Senior Captain Upgrade, including checking flying hours data and reviewing CA 39 and logbook pages
  • Compile data on upgrades, downgrades, salary increments, base relocations, and line releases
  • Maintain pilot head count reports, including data input, maintenance, and updation
  • Analyze attrition data and reasons for exit
  • Manage pilot contact lists, including data input, maintenance, and updation
  • Manage pilots' base-specific DL, including shifting mail IDs and secondary IRR on Airbus and ATR base DLs
  • Investigate and close customer care feedback and complaints
  • Manage and update departmental org charts
  • Maintain task and initiative reports for leadership pilots
  • Manage internal F&F clearance, including initiating mails to Line Ops team members

Requirements:

  • Graduation from a recognized university
  • Proficiency in MS Office
  • Good communication skills


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