Pilot Operations Coordinator
1 month ago
Job Title: Pilot Operations Coordinator
Job Summary:
We are seeking a highly organized and detail-oriented Pilot Operations Coordinator to join our team at IndiGo. The successful candidate will be responsible for managing pilot cases, ensuring timely resolution, and maintaining accurate records.
Key Responsibilities:
- Manage pilot cases, including reviewing, assigning, and closing cases
- Collaborate with Fleet Supervisors, Resolvers, and IT teams to troubleshoot technical issues
- Collect and format data from Fleet Supervisors and upload cases in the tracker
- Perform data collation and reporting on transportation
- Review audits done by Fleet Coordinators and Line Ops team members
- Interact with pilots at dispatch offices, mail, and messages to resolve queries and issues
- Manage Senior Captain Upgrade, including checking flying hours data and reviewing CA 39 and logbook pages
- Compile data on upgrades, downgrades, salary increments, base relocations, and line releases
- Maintain pilot head count reports, including data input, maintenance, and updation
- Analyze attrition data and reasons for exit
- Manage pilot contact lists, including data input, maintenance, and updation
- Manage pilots' base-specific DL, including shifting mail IDs and secondary IRR on Airbus and ATR base DLs
- Investigate and close customer care feedback and complaints
- Manage and update departmental org charts
- Maintain task and initiative reports for leadership pilots
- Manage internal F&F clearance, including initiating mails to Line Ops team members
Requirements:
- Graduation from a recognized university
- Proficiency in MS Office
- Good communication skills
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