IT Service Delivery Manager
1 month ago
Job Title : IT Service Delivery Manager
About the Role :
The IT Service Delivery Manager is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes, maintaining high service standards, and ensuring customer satisfaction.
Key Responsibilities :
Service Management :
- Oversee the delivery of IT services to ensure they meet business requirements and service level agreements (SLAs).
- Develop and implement service delivery standards and processes.
- Monitor and report on the performance of IT services, addressing any deviations from service level agreements.
Relationship Management :
- Maintain strong relationships with clients to understand their needs and ensure these are met.
- Handle customer complaints and issues related to IT services.
- Ensure customer satisfaction through effective communication and service delivery.
Incident and Problem Management :
- Manage and resolve critical incidents and service requests.
- Act as the first escalation point for support calls and service requests.
- Coordinate with other IT teams to ensure seamless service delivery.
Vendor and Contract Management :
- Manage relationships with vendors and suppliers, negotiating contracts for IT services.
- Ensure all IT services comply with relevant laws, regulations, and company policies.
Improvement :
- Identify opportunities for improvement in the delivery of IT services and implement changes as needed.
- Stay updated with the latest IT trends and technologies to enhance service delivery.
Team Leadership :
- Lead and manage a team of IT professionals to ensure effective service delivery.
- Provide guidance and support to team members, fostering a collaborative work environment.
Requirements :
- Proven experience in IT service delivery or a similar role.
- Strong understanding of IT infrastructure and service management principles.
- Excellent project management and leadership skills.
- Ability to manage multiple priorities and work under pressure.
- Strong communication and customer service skills.
Company : ProPMO Services Private Limited
Job Type : Full-time
Location : Bangalore
Experience : 7-9 years
Job Type : Immediate joiner
Language : English
Reference : hirist.tech
Apply Now
-
IT Service Delivery Manager
4 weeks ago
Bangalore, India ProPMO Services Private Limited Full timeJob Description : IT Service Delivery Manager (IT Infrastructure)Location : BangaloreExp : 7-9 yearsNP: Immediate joinerRole Overview : The IT Service Delivery Manager (SDM) for IT Infrastructure is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes,...
-
IT Service Delivery Manager
3 weeks ago
Bangalore, India ProPMO Services Private Limited Full timeJob Description : IT Service Delivery ManagerKey Responsibilities :• Oversee the delivery of IT services to ensure they meet business requirements and service level agreements.• Develop and implement service delivery standards and processes.• Monitor and report on the performance of IT services, addressing any deviations from service level...
-
Recruitment Delivery Manager
6 days ago
bangalore, India Quess IT Staffing Full time- Delivery Manager - Contract Staffing - 10 to 12years in strong Team Handling and Client Handling - Bangalore Location - Prefer immediate or who can join within a month Primary Responsibilities Conceptualize and implement recruitment strategies/ plans with team to achieve monthly targets and enhance service delivery. - Ensure that the team members...
-
Service Delivery Manager
1 month ago
bangalore, India People First Consultants Full timeJob Role: Service Delivery Manager Service Delivery Manager Bengaluru Designation: Service Delivery Manager – Bangalore Business Vertical: IOA – Employee Experience Service Location: Bengaluru Reporting Manager: DGM/GM Role and Responsibilities SDM will be responsible for end to end performance client and team management. Responsible for...
-
Service Delivery Manager
4 weeks ago
bangalore, India People First Consultants Full timeJob Role: Service Delivery Manager Service Delivery Manager Bengaluru Designation: Service Delivery Manager – Bangalore Business Vertical: IOA – Employee Experience Service Location: Bengaluru Reporting Manager: DGM/GM Role and Responsibilities SDM will be responsible for end to end performance client and team management. Responsible for managing a...
-
Senior Service Delivery Manager
1 month ago
bangalore, India LTIMindtree Full time10 years experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met They...
-
Senior service delivery manager
1 month ago
Bangalore, India LTIMindtree Full time10 years experience as Service Delivery Manager Support Manager Good to have Adobe product Knowledge Magento AEM Good to have Knowledge in E Commerce application Business process Roles Responsibilities Managing client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are...
-
Senior Service Delivery Manager
1 month ago
bangalore, India LTIMindtree Full time10 years experience as Service Delivery Manager Support Manager Good to have Adobe product Knowledge Magento AEM Good to have Knowledge in E Commerce application Business process Roles Responsibilities Managing client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met...
-
IT Service Delivery Manager
2 months ago
Bangalore, Karnataka, India ProPMO Services Private Limited Full timeJob Description : IT Service Delivery Manager (IT Infrastructure)Location : BangaloreExp : 7-9 yearsNP: Immediate joinerRole Overview : The IT Service Delivery Manager (SDM) for IT Infrastructure is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes,...
-
IAM Service Delivery Manager
3 weeks ago
Bangalore, India Apolis India Full timeJob Title: IAM Service Delivery ManagerAt Apolis India, we are seeking an experienced IAM Service Delivery Manager to lead our Identity and Access Management (IAM) services. The successful candidate will be responsible for managing the full lifecycle of IAM services to ensure secure, efficient, and compliant delivery across the...
-
Senior service delivery manager
2 weeks ago
Bangalore City, India LTIMindtree Full time10 years experience as Service Delivery Manager Support Manager Good to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business process Roles Responsibilities Managing client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met...
-
Service delivery manager
1 month ago
Bangalore, India Diversified Full timeJob Description: The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...
-
Customer Excellence Delivery Lead
5 days ago
bangalore, India Apex IT Full timeAbout Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...
-
Customer excellence delivery lead
23 hours ago
Bangalore, India Apex IT Full timeAbout Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR;...
-
Service Delivery Manager
1 month ago
bangalore, India Diversified Full timeJob Description:The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...
-
Service Delivery Manager
1 month ago
bangalore, India Diversified Full timeJob Description: The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...
-
Customer Excellence Delivery Lead
5 days ago
bangalore, India Apex IT Full timeAbout Apex IT:Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...
-
Service Delivery Partner
4 weeks ago
bangalore, India Live Connections Full timeDesignation : Service Delivery PartnerIndustry Focus: BFSI, Hospitality, Retail & CPGCompensation: Up to ₹60L OverallLocation: BangaloreSize of revenue: $25M in revenueExp: 20 to 25+ yrs Team Size: 200 to 400membersWe are looking for a Delivery Partner with over 20+ years of experience in the IT sector. The ideal candidate should have spent the last 3+...
-
Service delivery assurance senior manager
2 weeks ago
Bangalore, India Diversified Full timeShift Time: 5 PM to 2 AM IST Work Location: Hebbal, Bangalore Job Summary: Service Delivery Assurance - Senior Manager is responsible for Operational performance of Service delivery for both Proactive and Reactive Services transactions at Diversified. Primary focus is maintaining business performance through OLAs, KPIs and SLAs fulfillment, and...
-
Service delivery partner
1 month ago
Bangalore, India Live Connections Full timeDesignation : Service Delivery Partner Industry Focus: BFSI, Hospitality, Retail & CPG Compensation: Up to ₹60 L Overall Location: Bangalore Size of revenue: $25 M in revenue Exp: 18 to 20yrs Team Size: 200 to 400members We are looking for a Delivery Partner with over 20 years of experience in the IT sector. The ideal candidate should have...