Customer excellence delivery lead

1 day ago

Bangalore, India Apex IT Full time

About Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits. Job title : Customer Excellence Delivery Lead Reports to : Vice President Work Location/Travel: Bangalore Work from office/Travel will depend on the business needs. Role type : FTE (40 hours per week), Hybrid Experience : 18+ years in Delivery roles, preferably in SAAS, implementations, support etc. Role Overview: The Delivery Lead oversees the entire software delivery lifecycle, ensuring the successful and timely delivery of Saa S products and solutions. This role focuses on managing project schedules, budgets, risk mitigation, and client relationships while driving innovation, process optimization, and high customer satisfaction. Responsibilities: Delivery Management & Oversight Oversee all delivery operations, ensuring projects are delivered on time, within budget, and meet quality standards. Monitor project progress, address challenges, and ensure adherence to delivery processes. Manage resource planning, assessing project requirements, and aligning resources accordingly. Provide strategic support during presales, ensuring successful deal closures. Client & Stakeholder Engagement Build strong relationships with clients and stakeholders, ensuring their needs are met and escalating issues as needed. Cultivate customer rapport to boost satisfaction, loyalty, and retention. Report on key project and account progress to senior management on a regular basis. Team Leadership & Development Provide technical leadership across digital project implementations, guiding cross-functional teams. Utilize your critical thinking skills to identify strengths and weaknesses in alternative solutions. Drive high team utilization, proactively assessing future resource needs and managing internal development or new hiring. Foster team growth through career development, cross-training, and contingency planning. Continuous Improvement & Innovation Continuously evaluate and improve software delivery processes, driving efficiency across the development lifecycle. Review and analyze delivery metrics (e.g., aging tickets, project profitability, forecast variance, B2 A) to ensure optimal project outcomes. Performance Monitoring & Reporting Collaborate with PMO and review key project metrics, ensuring timely issue resolution and delivery excellence. Report on delivery performance (e.g., productivity, process adherence, forecast accuracy) to internal leadership. Required Skills and Qualifications: Proven expertise in managing Saa S software delivery, implementations, and client support. Strong leadership, problem-solving, and critical thinking skills. Extensive experience in project management, including budgeting, scheduling, and risk management. Ability to foster strong relationships with clients, internal teams, and stakeholders. Experience with resource planning, talent management, and driving high-performing teams. Required Education: Bachelor’s degree in computer science or equivalent PMP/Agile certification is a plus. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

  • Customer Excellence Delivery Lead

    5 days ago

    bangalore, India Apex IT Full time

    About Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Customer Excellence Delivery Lead

    5 days ago

    bangalore, India Apex IT Full time

    About Apex IT:Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Apex IT | Customer Excellence Delivery Lead | bangalore

    5 days ago

    bangalore, India Apex IT Full time

    About Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Apex IT | Customer Excellence Delivery Lead | bangalore

    5 days ago

    bangalore, India Apex IT Full time

    About Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Head of Customer Success and Delivery

    1 month ago

    Bangalore, India Mihup.ai Full time € 50

    Head of Customer Success and Delivery Bangalore, India About Us: Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...

  • Head of customer success and delivery

    1 month ago

    Bangalore, India Mihup.ai Full time

    Head of Customer Success and Delivery Bangalore, India About Us: Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...

  • Head of Customer Success and Delivery

    4 weeks ago

    bangalore, India Mihup.ai Full time

    Head of Customer Success and Delivery Bangalore, India About Us: Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...

  • Head of Customer Success and Delivery

    1 month ago

    bangalore, India Mihup.ai Full time

    Head of Customer Success and DeliveryBangalore, IndiaAbout Us:Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...

  • Head of Customer Success and Delivery

    4 weeks ago

    Bangalore, India Mihup.ai Full time

    Head of Customer Success and Delivery Bangalore, India About Us: Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales,...

  • Head of Customer Success and Delivery

    4 weeks ago

    bangalore, India Mihup.ai Full time

    Head of Customer Success and Delivery Bangalore, India About Us: Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...

  • Head of Customer Success and Delivery

    1 month ago

    bangalore, India Mihup.ai Full time

    Head of Customer Success and DeliveryBangalore, IndiaAbout Us:Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...

  • Delivery lead-hpc

    7 days ago

    Bangalore, India Algoleap Full time

    Algoleap is one of the fastest growing digital engineering services company based out of Hyderabad working with many fortune 1000 customers in transforming their digital landscape. At Algoleap, we believe that a truly innovative and successful workplace is one where diversity, equity, and inclusion thrive. We are dedicated to building a team that...

  • Delivery Lead-HPC

    1 week ago

    bangalore, India algoleap Full time

    Algoleap is one of the fastest growing digital engineering services company based out of Hyderabad working with many fortune 1000 customers in transforming their digital landscape. At Algoleap, we believe that a truly innovative and successful workplace is one where diversity, equity, and inclusion thrive. We are dedicated to building a team that celebrates...

  • Head of delivery

    5 days ago

    Bangalore, India Gnani.ai Full time

    About Us At Gnani.ai, we are pioneering the future of enterprise automation with our cutting-edge voice-based conversational AI agents , designed to serve industries such as financial institutions, contact centers, and enterprises across other industries. Our innovative solutions include AI-driven voice bots, agent assist tools, voice biometrics, and...

  • Head of Delivery

    5 days ago

    bangalore, India gnani.ai Full time

    About Us At Gnani.ai, we are pioneering the future of enterprise automation with our cutting-edge voice-based conversational AI agents , designed to serve industries such as financial institutions, contact centers, and enterprises across other industries. Our innovative solutions include AI-driven voice bots, agent assist tools, voice biometrics, and...

  • Java Technical Lead

    3 weeks ago

    Bangalore, India Emitrr Full time

    Job OverviewAt Emitrr, we're seeking a highly skilled Java Technical Lead to drive technical excellence and ensure successful delivery of high-quality software solutions.This role requires a strong technical background in Java, a thorough understanding of modern software development practices, and excellent communication skills.Key...

  • Senior Delivery Lead

    1 month ago

    Bangalore, India Softpath Technologies LLC Full time

    Job DescriptionRole: Delivery Lead - Container PlatformLocation: BangaloreWe are seeking a seasoned Solutions Architect with 10+ years of overall experience and 6-8 years of experience in delivering complex HPC and container platform projects.Key Responsibilities:Develop HPC and container platform roadmaps and strategies for growth based on business...

  • CAD Customization Engineer

    3 weeks ago

    Bangalore, India Excellence and Eminence LLP Full time

    Job Title: CAD Customization EngineerAbout the Role:We are seeking a highly skilled CAD Customization Engineer to join our team at Excellence and Eminence LLP. As a Senior Engineer, you will be responsible for designing, developing, testing, and maintaining tools and systems used for computer-aided design processes.Key Responsibilities:Design and develop CAD...

  • Delivery Lead-HPC

    1 week ago

    bangalore, India algoleap Full time

    Algoleap is one of the fastest growing digital engineering services company based out of Hyderabad working with many fortune 1000 customers in transforming their digital landscape.At Algoleap, we believe that a truly innovative and successful workplace is one where diversity, equity, and inclusion thrive. We are dedicated to building a team that celebrates...

  • Head of Delivery

    5 days ago

    bangalore, India gnani.ai Full time

    About UsAt Gnani.ai, we are pioneering the future of enterprise automation with our cutting-edge voice-based conversational AI agents , designed to serve industries such as financial institutions, contact centers, and enterprises across other industries. Our innovative solutions include AI-driven voice bots, agent assist tools, voice biometrics, and...