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Product Support Analyst

1 month ago

Ahmedabad, Gujarat, India Ikigai Infotech LLP Full time
Job Summary:

We are seeking a highly skilled Product Support Specialist to join our team at Ikigai Infotech LLP. As a Product Support Specialist, you will be responsible for providing top-notch assistance to our customers, ensuring they achieve maximum value from our product. Your exceptional communication skills, problem-solving abilities, and passion for delivering excellent customer experiences will make you an ideal fit for this role.

Key Responsibilities:
  • Assist customers who use our product, responding to their queries via email, chat, and web conferences.
  • Educate customers about our product's functional capabilities and potential upgrades, ensuring they remain satisfied.
  • Maintain exceptional service standards, going above and beyond to ensure customer satisfaction and retention.
  • Handle and resolve customer requests and complaints in a professional manner.
  • Report weekly metrics to the support manager.

Requirements:
  • Excellent communication and writing skills.
  • Great problem-solving abilities.
  • Experience working with international clients.
  • Self-driven and proactive nature.
  • Patience when handling challenging cases.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Agile approach and being coachable at all times.
  • Passion for interacting with customers daily.
  • Ability to explain complex topics in simple, concise language (English).
  • Ambition, eagerness, and willingness to learn and improve skills.

About Us:
We are a fast-growing startup committed to delivering exceptional customer experiences. We offer a well-defined training program, clear career progression, and opportunities for growth and development. Join our team and be part of a dynamic, customer-centric organization.