Lead Quality Assurance Director

1 week ago


Navi Mumbai, Maharashtra, India 1Point1 Full time
About the Role

We are seeking an experienced Lead Quality Assurance Director to join our team at 1Point1.

This is a senior leadership position that will play a key role in working with operations and support functions to understand business needs and apply relevant techniques to deliver quantifiable improvements.

Responsibilities
  • Develop and implement quality plans, programs, and procedures using statistical quality control statistics, tools, and analyses.
  • Ensure performance and quality parameters meet regulatory standards.
  • Lead improvement projects using Six Sigma, Lean, QMS management, process audits, and sampling techniques.
  • Identify training needs and allocate resources effectively.
Requirements

To succeed in this role, you must have:

  • Proven experience in leading a team of Quality Executives in a BPO/KPO.
  • Excellent communication skills, both written and verbal.
  • Advanced working knowledge of Microsoft Excel and PowerPoint.
  • Ability to plan and deliver results in a highly demanding environment.
What We Offer

We offer a competitive salary range of up to 12 LPA and a dynamic work environment.

The successful candidate will be based in Navi Mumbai, Maharashtra, and will work on a Monday-to-Saturday schedule.



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