Quality Assurance Lead

1 week ago


Mumbai, Maharashtra, India Eureka Outsourcing Solutions Pvt Ltd. Full time

**About Eureka Outsourcing Solutions Pvt Ltd.**

We are a leading provider of quality assurance services, committed to delivering exceptional results to our clients. As the **Director of Quality and Compliance**, you will play a crucial role in ensuring that all services meet the highest quality standards.

**Salary**: ₹13-20 LPA (Annual Package)

As the Director of Quality and Compliance, you will be responsible for managing the quality assurance function across multiple locations. Your primary focus will be on reviewing key drivers, metrics, and operational processes that drive KPI results and aligning the Quality team towards the same.

The ideal candidate will have 8+ years of experience in the Service/Sales industry with 5+ years in a Quality managerial role. They should have good experience of managing big-size teams and multi-location roles. Quality/Process control/Six Sigma certification is preferred.

**Key Responsibilities:**

  • Review and redefine the end-to-end non-compliance monitoring process.
  • Conduct daily hygiene checks on KPI outliers (operators) like AHT, CSAT, and FCR to improve performance.
  • Design key performance Indicators and define key responsibility areas for QA staff.
  • Recommending KPI changes as and when required to business to improve performance.

**Benefits:**

A competitive salary package, comprehensive benefits, and opportunities for growth and development.



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