Quality Assurance Director
1 week ago
The Eureka Outsourcing Solutions Pvt Ltd. seeks a seasoned Associate Director/Director to lead our Quality Management team. In this role, you will be responsible for ensuring all services meet quality standards as per the client's business requirements.
This is a PAN India role that requires strong leadership and communication skills to manage a big size team and multi-location operations. The ideal candidate should have 8+ years' experience in the Service / Sales industry with 5+ years in a Quality managerial role.
Key Responsibilities:
- Reviewing key drivers, metrics, and operational processes that drive KPI results and aligning the Quality team towards the same.
- Managing QA Framework Implementation and defining audit strategies to ensure maximum improvement in quality performance.
- Optimizing QA staff for maximum efficiency (productivity and accuracy) and ensuring timely review of the team to ensure adherence to the quality department deliverables.
Requirements:
- 8+ Years' Experience in the Service / Sales industry with 5+ years in a Quality managerial role.
- Strong interdepartmental collaboration and ability to communicate at all levels.
- Excellent writing and reporting skills to transform conversations and current working procedures into documented business outcome notes.
Salary Range: ₹10-15 LPA
About Us:
Eureka Outsourcing Solutions Pvt Ltd. is a leading outsourcing company providing high-quality services to clients across the globe.
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