Luxury Client Relationship Specialist

3 days ago

Vizag, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 65,00,000
Customer Support Professional

We are seeking a proactive and detail-oriented Customer Support Professional to manage client relationships and deliver exceptional experiences for our luxury clientele.

The ideal candidate thrives in a client-focused environment, is organized, and contributes to daily execution and long-term improvements in customer engagement.

  • Manage client interactions via calls, WhatsApp, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain accurate customer records, order details, and communication logs.
  • Plan and execute CRM campaigns to drive client retention and loyalty.
  • Analyze customer interactions to provide actionable insights and support process improvement initiatives.
  • Collaborate with sales, marketing, and production teams to resolve client queries and build strong relationships with high-value clients.
  • Report on customer trends, feedback, and loyalty metrics to leadership.

Requirements:

  • Experience: 2-4 years in CRM, luxury retail, or related fields.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.

Benefits of Joining Our Team:

  • Work with a prestigious luxury brand and high-value clientele.
  • Contribute to enhancing customer journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.

About the Role:

  • This role involves managing multiple client relationships and providing exceptional customer service.
  • You will work closely with various teams to resolve client queries and improve customer experience.

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