Term Insurance Customer Journey Manager

1 day ago


Tiruppur, Tamil Nadu, India beBeeInsurance Full time ₹ 10,00,000 - ₹ 15,00,000

Job Overview:

We are seeking an experienced professional to manage the post-payment customer journey for term insurance. The successful candidate will be responsible for managing documentation, medical scheduling, and verification processes.

Main Responsibilities:

  1. Coordinate with insurers, underwriters, and internal stakeholders to drive timely case issuance while meeting monthly issuance targets with minimal turnaround time and high first-time-right rate.
  2. Improve operational processes for better issuance rates, reduced turnaround time, and improved first-time-right rate by working closely with insurers.

Key Requirements:

  • Strong written and verbal communication skills.
  • Basic understanding of insurance underwriting and decision-making processes.
  • Ability to handle customers patiently, including difficult conversations.
  • Proven stakeholder management skills to push cases forward.
  • Minimum 1+ years of experience in insurance operations.
  • Basic computer and Excel skills.


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