Customer Order Service

4 days ago

Mumbai, Maharashtra, India beBeeCustomerOrderService Full time ₹ 60,00,000 - ₹ 1,20,00,000
Customer Order Service Executive Job Description

This role involves processing orders for equipment, media, and consumables received via manual or online platforms in defined ERP systems.

Key Responsibilities:
  1. Manual or Shop Carestream Orders creation in SAP/C4C: Check all defined parameters for accurate invoicing.
  2. First-level customer/stakeholder queries/complaints handling: Timely escalate to SME/TL for complex issues needing intervention.
  3. Ensuring all Orders have accurate inputs (Customer code, Pricing, Quantity, products, ship-to, bill-to etc.).
  4. Maintaining Perfect Order Fulfilment (POF) in every Order and following process for accurate RDD.
  5. Monitoring invoicing and timely delivery at Customer site.
  6. Releasing Orders from Credit hold in Collaboration with Credit Team (Finance).
  7. Removal of Order blocks of varied nature, needing close coordination with cross-functional teams.
  8. Creative Internal/demo orders by closely coordinating with Channel partners/Sales Team.
  9. Interacting closely with Sales Ops, Supply Chain, WH teams for availability of Products and informing customers on order status.
  10. Creating Financial Documents in SAP (eg: Deferrals, Adjustments, rebate agreements for Equipment) as per business case in SAP.
  11. Collecting relevant documents from Logistics (POD) & Customers acceptance to trigger Invoicing process.
  12. Working closely with Field teams and/or Sales operations to resolve issues not within BOCs immediate scope (eg: escalating pricing issues, non-receipt of Customer PO or other customer-related issues).
  13. Managing Customer claims on defective products in SAP. Co-coordinating with Customer, Manufacturing, Logistics, Transportation to understand the root cause analysis. Seeking appropriate approvals as per approval matrix before raising claims in SAP.
  14. Maintenance of all relevant documentation for submission as per audit needs.

Participating in Morning Market, monthly cadence calls (Region specific), Governance Calls with internal & external stakeholders. Meticulously & consistently logging in complaints in the designated database to ensure visibility to stakeholders. Supporting other functions in closure of complaints. Raising CIMR request to update customer Master or pricing. Generating proforma invoice, preparing Export Documentation for Drop and Direct shipments.

Requirements
  • Education - Min bachelors Degree.
  • Experience - 1-3 years in Order Management, Order Fulfilment, or related/similar functions.
  • Schedule - Monday to Friday 8.5 hours with a shift window from 0800 hrs 2000 hrs. Flexibility to adjust schedule to business needs.
  • Skills:
  • Communication and Problem-Solving Skills.
  • Ability to Work Under Pressure and Meet Deadlines.
  • Proficiency in Microsoft Office Suite and SAP.
  • Excellent Analytical and Organizational Skills.
  • Adaptability and Willingness to Learn.

As a key member of the team, you will be responsible for delivering exceptional customer service and ensuring timely order fulfilment. If you are a detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

  • Executive -Customer Order Service

    1 week ago

    Mumbai, Maharashtra, India Talent Source Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Role & responsibilitiesProvide customer Order Service to European customersCreate orders in SAPManage order execution end-to-endCommunicate with all stakeholders by phone and emailPreferred candidate profileMin. 3 years experience in Order managementExcellent Communication skills - Written and SpokenSAP proficient

  • Service Order Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,50,000

    Job OverviewThe Customer Service Coordinator role involves processing customer sales orders and internal sample orders, responding to customers to meet their requirements.Main Responsibilities:Collaborate with customers across assigned territories to address service issues related to product supply and sales order fulfillment.Manage data entry of customer...

  • Deputy Manager- Order Services

    2 weeks ago

    Mumbai, Maharashtra, India Fact Personnel Full time US$ 80,000 - US$ 1,20,000 per year

    Role & responsibilitiesAct as the primary point of contact for order-related inquiries, updates, and issue resolution.Provide excellent customer service by addressing order status requests, shipping delays, and other concerns.Collaborate with supply chain teams to manage backorders, shortages, and other issues to counterparts.Ensure accurate documentation...

  • Room Service Order Taker

    2 weeks ago

    Mumbai, Maharashtra, India Concept Hospitality Full time US$ 60,000 - US$ 1,20,000 per year

    The Room Service Order Taker is responsible for receiving and processing in-room dining orders from guests, ensuring accuracy, efficiency, and outstanding customer service at every interaction.

  • Customer Order Processing Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeOrder Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Job OpportunityA key contributor to our team, responsible for processing customer orders with accuracy and efficiency.Main Responsibilities:Process customer orders and ensure order entry accuracy through meticulous attention to detail.Manage appointment orders to guarantee timely and accurate delivery creation, streamlining our logistics process.Handle...

  • Customer Order Manager

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a dedicated and skilled professional to manage the entire order cycle for our customers.Key Responsibilities:Review and validate customer enrolment in SAP, as well as induct them into company policies and procedures for order placement.Manage all aspects of customer orders from receipt to delivery, ensuring timely review and...

  • Customer Relationship Manager

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomer Service Full time ₹ 15,00,000 - ₹ 17,50,000

    About the JobAt Coats, we are a world leader in thread manufacturing and structural components for apparel and footwear. We also pioneer innovative performance materials that cater to various product needs.Our trusted clients across the globe rely on us to deliver crucial, inventive, and sustainable solutions. We offer value-added products including apparel,...

  • Order Manager

    1 week ago

    Mumbai, Maharashtra, India beBeeOrderManagement Full time ₹ 6,00,000 - ₹ 10,50,000

    Job Overview:As a key member of our team, you will be responsible for managing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.Communicate with internal stakeholders, such as warehouse...

  • Order Entry

    2 weeks ago

    Mumbai, Maharashtra, India MCA Worldwide Full time ₹ 18,000 - ₹ 21,500 per year

    Great opportunity for Back office executive for Mumbai - Andheri location.Order Entry Specialist responsibilities include:US Process. Monday to Friday Night ShiftRecording customer information in order to process orders.Completing fields such as name, address, account number, item number, price, and any sales or promotions.Inputting data into a central...

  • Room Service Order Taker

    3 days ago

    Mumbai, Maharashtra, India Grand Hyatt Mumbai Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Place of Work:Room ServiceScope and General Purpose of Job:To contribute to the smooth and efficient running of the Room Service function within the F&B Division.Responsible to:Room Service ManagerMain DutiesCustomer ServiceEnsures the delivery of brand promise and provides exceptional guest service at all timesProvides excellent service to internal...