Strategic Operations Trainer

At the heart of our organization lies a complex web of training and development programs designed to equip our team members with the skills necessary to drive business excellence.

• Comprehensive Training Initiatives:
  • Lead the design, planning, and execution of multifaceted training programs that align with our long-term objectives, ensuring seamless integration across all departments.
  • Develop cutting-edge training initiatives that are forward-thinking and in line with industry trends, keeping content updated with the latest standards.
  • Oversee and refine methodologies to enhance learning efficiency and outcomes.
  • Accountable for location training activities & Project quality
• Strategic Leadership & Team Development:
  • Provide strong leadership by managing and mentoring senior team members, guiding them to drive performance excellence within the training function.
  • Foster a culture of continuous improvement, ensuring trainers and process coaches are well-equipped to meet organizational goals.
  • Create a developmental roadmap for senior team members, identifying leadership potential and promoting internal growth.
• Quality Assurance & Process Improvement:
  • Lead the implementation and evolution of quality management practices across training programs, ensuring all programs are consistently aligned with organizational goals and quality standards.
  • Continuously improve training frameworks based on performance analytics, audits, and feedback.
  • Establish and monitor KPIs for training effectiveness, ensuring outcomes are continuously improved through data-driven insights.
• Cross-functional Collaboration & Stakeholder Management:
  • Collaborate with senior management and cross-functional teams to align training strategies with broader business objectives.
  • Act as the key liaison between the training department and leadership, ensuring seamless communication of goals, outcomes, and challenges.
• Performance Monitoring & Reporting:
  • Develop and implement robust performance tracking mechanisms that monitor the effectiveness of training programs on a larger scale.
  • Track key performance metrics, providing comprehensive reports to senior management and stakeholders with actionable insights.
  • Identify performance gaps at the organizational level and devise strategic plans to address them.
• Innovation in Training Methods:
  • Drive the adoption of new training technologies and methodologies, including e-learning platforms, to enhance learning outcomes and reduce training time.
  • Stay ahead of trends in learning and development, introducing innovative approaches to improve engagement, retention, and skills application.

Required Skills & Qualifications:

• Experience: 15+ years of experience in training operations, process coaching, or quality management, with at least 5 years in a managerial or leadership role, ideally within the industry.
• Expertise: Extensive knowledge in training systems and processes.
• Leadership & Training Expertise: Advanced experience in leading, mentoring, and managing a team of trainers, process coaches, and managers, driving high performance and achieving training objectives.
• Advanced Problem-Solving: Exceptional ability to identify, analyze, and resolve complex training, operational, and process-related challenges at an organizational level.

Preferred Qualifications:

• Coding Certification – Relevant industry certifications
• Proven experience in a senior management role overseeing a team of managers, trainers, or quality leaders in a high-volume, dynamic environment.

Key Competencies:

• Strategic Leadership: Ability to align training initiatives with company strategy and execute high-level goals through actionable plans.
• High-Level Mentorship: Expertise in coaching and developing senior team members to enhance leadership capabilities within the training function.
• Change Management: Proven experience managing change and driving transformation within training programs, processes, and teams.
• Innovation & Adaptability: Ability to quickly adopt and implement cutting-edge training solutions while remaining adaptable to business needs and external trends.
• Data-Driven Decision Making: Strong analytical and reporting skills, leveraging data to drive improvements and measure training effectiveness.