Critical Event Coordinator

1 day ago


Kanpur, Uttar Pradesh, India beBeeEvent Full time ₹ 18,00,000 - ₹ 25,00,000

Job Title: Critical Event Coordinator

We are seeking an experienced professional to fill the role of Major Incident Manager in Hyderabad.

  • Upon identifying an incident, you will be responsible for analyzing and facilitating immediate response actions to minimize business impact.
  • Using your expertise, you will advise on moderately complex to complex incidents, including significant events and management communications.
  • You will actively engage with other IT teams and Business partners to drive service restoration as soon as possible.
  • To ensure accurate record-keeping, you will create detailed documentation for incident details per exit criteria to Problem Management.
  • With excellent communication skills, you will effectively convey incident status to various levels of the organization, ensuring transparency and accountability.
  • By providing direction and coaching to technical support employees involved in the incident, you will promote a culture of continuous learning.
  • Experience working with cross-functional teams and leading matrixed groups is essential for this role.
  • A strong interpersonal skill set, including collaboration, negotiation, and effective communication, is necessary to succeed.
  • Demonstrated leadership with organizational presence, authority, and responsibility to prioritize, track, and drive execution in high-pressure situations.
  • Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access, authentication, email, and other collaboration products/SaaS solutions is required.


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