Multilingual Customer Service Professional

2 days ago

Mumbai Mumbai City Thane, India beBeeCustomer Full time

Role Summary:

International customer service specialists are required to deliver high-quality support to global clients across the US, UK, and Australian markets.

The successful candidate will be responsible for handling inbound and outbound calls, emails, and chats, providing accurate information and effective solutions to customer queries, and maintaining high standards of service quality, communication, and professionalism.

Key Responsibilities
  • Handle customer inquiries and issues in a timely and professional manner.
  • Provide exceptional customer service by being responsive, empathetic, and knowledgeable.
  • Collaborate with team members to achieve business objectives and improve processes.
  • Maintain up-to-date knowledge of products and services to ensure accurate information is provided to customers.
  • Meet performance targets including customer satisfaction, response time, and productivity.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills in English.
  • Strong customer handling and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing situations.
  • Flexibility to work night shifts and rotational shifts across US/UK/Australia time zones.
  • Freshers and experienced candidates welcome.

Benefits:

  • Competitive salary with performance-based incentives.
  • Opportunities for career growth in international processes.
  • Exposure to global clients and best practices.
  • Supportive work environment.

How to Apply:

Send your CV to the hiring manager or call/whatsapp at the given contact number.

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