Executive Manager Card Payment Operations

2 weeks ago

Nashik, Maharashtra, India beBeeCustomerSuccess Full time ₹ 20,00,000 - ₹ 1,99,99,999
Senior Role Customer Success

This senior position in Customer Success focuses on operational excellence, project management, data analysis and KPI improvement for international partners managing card payment products.

The primary liaison between internal teams and banks ensuring smooth operations processes compliance and continuous performance improvement for ATM POS Ecom domestic & International transactions & dispute Management processes.

Key Responsibilities
  • Operational Excellence & Bank Engagement:
    • Monitor and address day-to-day operational issues between internal teams and banks.
    • Drive performance improvement for major banks through root cause analysis RCA and targeted interventions.
    • Provide online and offline support to banks for operational issues daily card scheme process improvements.
  • Compliance & Dispute Management:
    • Ensure accurate and timely compliance follow-ups including dispute resolution penalty processing and fee calculations.
    • Advise on Standard Operating Procedures SOPs technology upgrades and network infrastructure enhancements to improve UPI success rates and achieve KPIs.
  • Data Analysis & Reporting:
    • Conduct advanced data analysis to identify operational bottlenecks and performance gaps.
    • Prepare Excel dashboards PowerPoint presentations and performance reports for leadership and bank reviews.
  • Knowledge Sharing & Capability Building:
    • Create a knowledge-sharing environment within the team to enhance technical analytical and project management skills.
Functional Skills
  • Strong technical and data analysis skills.
  • Expertise in settlement reconciliation and dispute management.
  • In-depth understanding of payment products especially UPI and related systems.
  • Strong client relationship management capabilities.
Technical & Professional Competencies
  • Advanced skills in Excel data analysis pivot tables and charts.
  • Excellent PowerPoint / Power BI presentation skills.
  • Strong communication drafting and presentation skills.

We foster a culture of innovation inclusion and high performance where every individual is empowered to lead with purpose and deliver with passion.

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