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Application Production Support Senior Manager
1 month ago
Location: Pune
We are seeking an experienced and strategic Senior Manager for Application Production Support to lead our team in ensuring the stability, availability, and performance of our critical applications in production environments.
Key Responsibilities:- Lead and manage a team of application production support engineers and managers.
- Develop and execute strategies to ensure the stability and reliability of critical applications in production.
- Oversee the management of production incidents, ensuring timely resolution and minimal disruption to business operations.
- Collaborate with development teams to optimize application performance, scalability, and reliability in production environments.
- Drive continuous improvement initiatives to enhance production support processes, tools, and automation.
- Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
- 8+ years of experience in IT operations, application support, or production support, with at least 3 years in a leadership role.
- Proven experience in managing and leading teams in a fast-paced, dynamic environment.
- Strong technical background with hands-on experience in supporting and troubleshooting complex applications.
- Expertise in incident management, problem resolution, and root cause analysis methodologies.
- Experience with ITIL or other industry best practices in IT service management.
- Excellent communication, presentation, and interpersonal skills.
- Ability to effectively prioritize and manage multiple projects and initiatives.
- Strong analytical and problem-solving abilities with a proactive and results-oriented mindset.
Creospan is an Information Technology and Network Engineering consultancy based out of Pune, India. Part of Creospan Inc., a Chicago-based organization founded in 1999. We assist clients in creating IT strategy and building technology-based solutions. We develop customized software solutions, mobile-based applications, telecom-specific engineering services, consulting, staffing, turn-key projects, and system integration services. Clients of Creospan range from Fortune 100 organizations to mid/small-sized organizations. We understand the current needs of our clients and use cutting-edge technology and innovations to provide value-driven solutions for current and future trends. A growing organization, Creospan serves clients with a mix of strategy, architecture, design, engineering, development, and testing services. We take pride in our flawless delivery track record and 100% customer retention. Visit www.creospan.com