Senior Associate, Production Services Application Support
3 weeks ago
Senior Associate, Production Services Application Support
The ideal candidate will be a high-energy, detail-oriented, proactive individual who is able to learn and take on challenging opportunities. In this role, they will be responsible for supporting the production services application, performing maintenance changes, and deployments.
Main Responsibilities:
- Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
- Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
- Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
- Communicate with business users to understand their needs and requirements.
- Produce Ad hoc Reports for users from database.
- Support Infrastructure and Interfacing applications changes.
- Work in shifts (UK/APAC) on rotational basis.
- Work on weekends and Holidays to support production releases and enterprise events.
- Provide on-call support on rotational basis.
Requirements:
- 6 to 10 years of working/hands-on experience in Java, Oracle, and PL/SQL technologies
- Experience in database/backend support with strong SQL queries knowledge
- Experience in Incident Management, Change Management, and Problem Management
- Experience in Infrastructure Support, Configuration, and Release Management
- Experience in Monitoring tools (Application, Infrastructure, Synthetic, Log)
- Knowledge of UNIX, Shell Script, Apache/Tomcat/Websphere Application Servers
- Knowledge of Spring, IBM MQ, Rest API, and Websockets
- Experience in App Engine and Cloud platform is advantage
- Experience in Automation and Banking Domain is advantage
About BNY:
At BNY, our culture empowers you to grow and succeed. We're a leading global financial services company at the center of the world's financial system, touching nearly 20% of the world's investible assets. Our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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