Senior ServiceNow Developer

4 weeks ago


Gurgaon, Haryana, India AHEAD Full time

AHEAD is a leading provider of digital business platforms, and we're currently seeking a skilled Sr. ServiceNow Developer to join our team. In this role, you'll be responsible for maintaining and building out our internal ServiceNow instance, as well as supporting our external Managed Services customers.

Key Responsibilities:

  • Develop and deploy solutions for AHEAD using ServiceNow
  • Integrate with AHEAD and MS tools, as well as eBonding with customers
  • Collaborate with the Managed Solutions Architect to drive forward current and future AHEAD initiatives
  • Participate in sales calls and provide estimates for new and ongoing AHEAD opportunities
  • Resolve complex ServiceNow technical issues for AHEAD customers
  • Assist and mentor other team members
  • Operate within a Cloud Infrastructure to the highest standards of professionalism and availability
  • Manage incidents, requests, changes, and associated communication
  • Create and maintain supporting KB documentation
  • Communicate progress, roadblocks, and recommendations to customers

Requirements:

  • A degree in Information Technology, Computer Science, or comparable experience
  • ServiceNow Certified System Administrator (to current release)
  • ServiceNow Certified Application Developer (to current release)
  • ServiceNow scoped application development experience (to current release)
  • Integrations experience
  • ITIL certification (preferred)
  • Domain separation experience (preferred)
  • Strong communication skills
  • Experience providing top-level customer service
  • A passion for cutting-edge technology
  • Ability to thrive in a fast-paced, changing environment

Why AHEAD: We value diversity and inclusion, and we're committed to creating a culture of belonging. We offer a range of benefits, including medical, dental, and vision insurance, 401(k), paid company holidays, and paid time off. If you're passionate about technology and customer service, we encourage you to apply.



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