ServiceNow Platform Specialist

2 days ago

Agra, Uttar Pradesh, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: ServiceNow Lead

 

Job Description:

We are seeking an experienced ServiceNow Lead to join our team. In this role, you will be responsible for leading the implementation and administration of ServiceNow, a powerful platform for IT service management.

 

Required Skills and Qualifications:
  • Technical Expertise:
    • Strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs.
    • Skilled in creating catalog items, approval workflows, dynamic forms, and SLAs.
    • Hands-on experience with domain separation, scoped apps, data import/export, and UI policies.
  • Integrations:
    • Proven ability to integrate ServiceNow with third-party systems.
  • Metrics & Reporting:
    • Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Upgrades & Maintenance:
    • Demonstrated leadership in instance upgrades, patch management, and clone processes.
  • Stakeholder Engagement:
    • Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.
  • Compliance & Governance:
    • Experienced in audit preparation, compliance documentation, and training L1/L2 teams.

 

Benefits:

This is a full-time position that offers a competitive salary and benefits package.

 

Others:

The ideal candidate will have 7+ years of experience in ServiceNow administration and leadership. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.

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