Voice Telecom Systems Support Specialist

2 weeks ago

Dombivli, Maharashtra, India beBeeTelecom Full time ₹ 25,00,000 - ₹ 60,00,000

We are seeking skilled professionals to fill a crucial role within our Voice Network Operations Center (NOC) and Technical Assistance Center (TAC). The primary responsibility of this position involves providing end-to-end support for telecom services, from ticket creation to resolution. This includes managing and troubleshooting various voice-related systems such as Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.

Key Responsibilities:

  • Support the entire lifecycle of telecom services, from initial setup to ongoing maintenance.
  • Diagnose and resolve VoIP call issues related to ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, and Toll-Free services.
  • Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and transmission equipment.
  • Collaborate with vendors on T1/T3 circuits and conduct head-to-head testing on transport layers.
  • Investigate and resolve fraud-related cases by analyzing SIP/SS7 traces, CDRs, and switch logs.
  • Ensure SLA adherence and provide timely updates to customers and vendors.
  • Troubleshoot VoIP features including answering rules, music on hold, calling card services, and other voice-enabled applications.

Requirements:

  • Strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting techniques.
  • Familiarity with telecom hardware such as Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.
  • Certifications such as CCNA Voice or CCNP Voice are highly valued but not required.
  • Excellent communication skills, both written and verbal.
  • Strong analytical and problem-solving abilities.
  • Ability to quickly learn and adapt to internal tools and applications.

Benefits:

This is an exciting opportunity to join our team and contribute to the success of our organization. If you are a motivated and detail-oriented individual with a passion for telecom technology, we encourage you to apply.

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