Dynamic Team Leadership Opportunity

22 hours ago

Amrāvati, Maharashtra, India beBeeLeadership Full time ₹ 85,00,000 - ₹ 90,00,000
Team Lead Job Description

We are currently seeking a highly skilled and experienced Team Lead to join our team.

Job Summary:

The Team Lead will be responsible for leading a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.

Key Responsibilities:

  • Customer Service, Customer Support, and Customer Service Management skills
  • Experience in achieving and maintaining high levels of Customer Satisfaction
  • Excellent verbal and written Communication skills
  • Experienced in Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC
  • Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
  • Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
  • Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
  • Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
  • Ensure compliance with company policies and procedures while driving business growth through innovative solutions.

Required Skills and Qualifications:

  • Proven track record of success as a Team Lead or similar role
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze complex data and make informed decisions
  • Experience working in a fast-paced environment
  • Knowledge of banking and financial industry

Benefits:

  • Ongoing training and development opportunities
  • Competitive salary and benefits package
  • Opportunities for career advancement
  • Collaborative and dynamic work environment

Others:

  • Flexible working hours
  • Opportunities for remote work
  • Access to cutting-edge technology and tools

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