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Enterprise Software Leadership Specialist

2 weeks ago

Amrāvati, Maharashtra, India beBeeLeadership Full time US$ 80,000 - US$ 1,40,000
**About the Role**

The Director of Enterprise Software Support is a key leadership position that oversees post-implementation customer support activities within a software company operating in the banking domain.

As a seasoned professional, you will lead and manage application support, services, and cloud support teams to ensure effective execution of projects. Your expertise will be crucial in developing and maintaining strong relationships with clients, understanding their needs, and aligning services to meet their expectations.

  • Key Responsibilities:
  • Lead and manage application support, services, and cloud support teams.
  • Develop and maintain strong relationships with clients.
  • Ensure early identification and reporting of possible product defects.
  • Define and implement service delivery strategies.
  • Drive business growth by identifying new opportunities within existing accounts.
  • Monitor and facilitate team performance to identify solutions for open issues.

Requirements and Qualifications:

  • A minimum of 10 years of experience in IT companies, well-versed in Microsoft Tech Stack and cloud environment.
  • Experience in L3 support to enterprise clients such as banks.
  • Bachelor's or master's degree in Computer Science.
  • Banking experience is an added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be an advantage.
  • Strong leadership abilities with the ability to inspire and motivate a team.

What We Offer:

  • Performance-linked bonus.
  • Comprehensive benefits package including remote work support, health insurance, care program, and online psychological support.
  • Global impact and cutting-edge tech opportunities.
  • VeriPark Academy opportunities for personal and professional development.
  • Dynamic and vibrant community culture.