Strategic Account Manager

1 week ago

Raipur, Chhattisgarh, India beBeeAccount Full time US$ 60,000 - US$ 1,20,000
  • Key Deliverables:

Drive adherence to service level agreements (SLAs) and business processes for corporate accounts. This includes ensuring timely delivery of services, managing customer relationships, and resolving issues proactively.

  • Drive improvement in collection efficiency across 0–60 and 60–90 day cycles.
  • Manage upselling and cross-selling opportunities for mobile, fixed line, and data services to reduce churn and enhance revenue.
  • Conduct regular service camps and coordinator meets to promote engagement and visibility.
  • Monitor account health metrics like complaint ratio, visit adherence, and adoption of digital tools (self-care, e-bill, paperless billing).
  • Efficiently manage virtual account details and payment postings to minimize suspense accounts.

Role Responsibilities:

  • Act as a single point of contact for corporate customers throughout the lifecycle of their telecom services.
  • Maintain and strengthen customer relationships, resolving issues proactively to prevent escalations.
  • Track and report revenue performance and customer satisfaction metrics across services.
  • Collaborate with partner teams to ensure seamless delivery and service support.
  • Promote digital adoption and drive process improvement initiatives.

Required Skills and Qualifications:

  • Strong understanding of service level agreements (SLAs) and business processes.
  • Excellent communication and relationship-building skills.
  • Able to work independently and collaboratively as part of a team.
  • Proven problem-solving and analytical skills.
  • Experience with digital tools and technologies.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

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