Hotel Operations Expert

2 weeks ago


Cochin, Kerala, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000
Area Operations Manager (Hotels/Hospitality)

As an Area Operations Manager, you will be responsible for overseeing the day-to-day operations of hotels/hospitality properties.

  1. You will need to understand the company vision, operational structure, and Standard Operating Procedures (SOPs) to deliver high-quality service.
  2. Ensure adherence to company standards in all departments, including front office, housekeeping, food and beverage, maintenance & engineering, human resources, etc.
  3. You will oversee human resource development, training, and foster a positive work environment for high productivity.
  4. Conduct regular audits to monitor service quality and implement corrective actions.
  5. Manage operational budgets by adequate resource allocation and cost-effective strategies.
  6. Supervise timely hostel pre-launches by ensuring operational readiness and quality checks.
  7. Enhance guest satisfaction by addressing escalations and implementing service improvements.
  8. Build relationships with industry professionals to stay updated on trends and best practices.
  9. Optimise SOPs to build a high service quality experience for guests.

Requirements:

  • Bachelor's or Master's degree in hospitality/hotel management.
  • Min. 6 years of experience in the hospitality industry with extensive operational experience in managing multiple properties or regions.
  • Proven track record of successfully scaling teams, managing diverse operations, and working in a fast-paced environment.
  • Excellent analytical, communication, interpersonal, and time-management skills.
  • Fluency in English and local language is a must.
  • Willingness to travel and manage hotels/hostels across various locations.


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