Guest Experience Expert

4 days ago

Cochin, Kerala, India Marriott Full time

Job Number 24155821 Job Category Rooms Guest Services Operations Location The Artiste Kochi a Tribute Portfolio Hotel W8V8 QV8 Project site Prestige Forum Mall Bund Rd Kochi Kerala India Schedule Full-Time Located Remotely N Relocation N Position Type Non-ManagementPOSITION SUMMARYOur jobs aren t just about giving guests a smooth check-in and check-out Instead we want to build and experience that is memorable and unique Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay They are empowered to move about their space and do what needs to be done Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area or assisting guests with loading unloading vehicles and transporting luggage to and from guest rooms and or designated bell area the Guest Experience Expert makes transactions feel like part of the experience No matter what position you are in there are a few things that are critical to success - creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional Guest Experience Experts will be on their feet and moving around stand sit or walk for an extended time move through narrow confined or elevated spaces as well as up and down stairs and or service ramps and taking a hands-on approach to work move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance reach overhead and below the knees including bending twisting pulling and stooping Doing all these things well and other reasonable job duties as requested is critical for Guest Experience Experts - to get it right for our guests and our business each and every time PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience No related work experience Supervisory Experience No supervisory experience License or Certification NoneMarriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design vibrant social scenes and experiences that feel like the real deal Tribute Portfolio hotels are emboldened to stay true to their own character - they each tell their own design story connect with their surrounding communities and proudly show off their individual brand identity In joining Tribute Portfolio you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you

  • Hotel Guest Experience Expert

    1 week ago

    Cochin, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Guest Service ProfessionalThis role focuses on delivering exceptional customer experiences and ensuring seamless interactions between departments.Collaborate with various teams for coordinated work and effective communication.Maintain high standards of service quality, adhering to hotel policies and procedures.Key responsibilities include:Supporting the team...

  • Guest Experience Coordinator

    1 week ago

    Cochin, Kerala, India beBeeHospitality Full time ₹ 5,00,000 - ₹ 8,50,000

    Customer Experience Specialist Job Description:We are seeking a highly motivated and organized Customer Experience Specialist to ensure our guests have a comfortable and memorable stay.Key Responsibilities:Clean and maintain guest rooms, public areas, and back-of-house spaces to the highest standards of cleanliness and hygiene.Respond promptly and...

  • Guest Experience Ambassador

    2 hours ago

    Cochin, Kerala, India beBeeExperience Full time ₹ 8,00,000 - ₹ 12,00,000

    Join Our Team: Delivering Unforgettable Guest Experiences">As a seasoned professional, you will lead the floor with warmth, ensuring every guest feels like they've walked into a warm hug. Your responsibilities will include coordinating tables, maintaining smooth service, and handling any issues that may arise.You will also champion guest experience, working...

  • Guest Relations Executive

    3 weeks ago

    Cochin, Kerala, India Willmount Resorts Full time

    A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort: Welcome and Check-in: Greet guests upon...

  • Guest Relations Executive

    3 weeks ago

    Cochin, Kerala, India Willmount Resorts Full time

    A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort:Welcome and Check-in:Greet guests upon...

  • Guest Relations Ambassador

    4 days ago

    Cochin, Kerala, India beBeeHospitality Full time ₹ 6,83,200 - ₹ 10,29,600

    We are seeking a dedicated Guest Relations Ambassador to enhance our guests' experiences at our properties in South and West India.Key Responsibilities:Greet and welcome guests with a pleasant demeanor, providing exceptional customer service throughout their stay.Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary...

  • Guest Service Associate

    3 days ago

    Cochin, Kerala, India Forte Kochi Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Key Responsibilities:* Greet and welcome guests in a friendly and professional manner.* Verify guest reservations and ensure accuracy in registration details.* Respond to guest queries and resolve complaints in a timely and courteous manner.* Manage room assignments based on guest preferences and availability.* Process payments and maintain accurate billing...

  • Guest Service Officer

    7 days ago

    Cochin, Kerala, India Hyatt Full time

    Description You will be responsible to provide an excellent and consistent level of service to your customers The Guest Service Officer is responsible to assist with guest services in various areas of the hotel such as reception executive floor communication center or concierge Qualifications Ideally with a relevant degree or diploma in Hospitality or...

  • Guest Service Associate

    5 days ago

    Cochin, Kerala, India Marriott International Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Additional InformationJob Number Job CategoryHousekeeping & LaundryLocationKochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India, 682024ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYRespond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned...

  • Hotel Guest Service Representative

    4 days ago

    Cochin, Kerala, India beBeeCommunication Full time ₹ 42,06,000 - ₹ 62,10,000

    Front Desk ProfessionalWe are seeking a skilled Front Desk Professional to join our team. Job Description:Our ideal candidate will have prior experience in a hotel front office role, with a strong background in guest service and communication skills.Responsibilities:Manage guest check-in/check-out processesCoordinate with housekeeping and operations...