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Hotel Guest Experience Expert

3 weeks ago

Cochin, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000
Guest Service Professional

This role focuses on delivering exceptional customer experiences and ensuring seamless interactions between departments.

  • Collaborate with various teams for coordinated work and effective communication.
  • Maintain high standards of service quality, adhering to hotel policies and procedures.

Key responsibilities include:

  • Supporting the team in delivering excellent services.
  • Responding to customer queries, resolving issues efficiently and effectively.

In addition to customer-facing roles, you will also be responsible for:

  • Identifying cost-effective resource utilization and educating the team on best practices.
  • Managing cash collections, adhering to hotel protocols.

Operational excellence is crucial in this role. As a Guest Service Associate, you will:

  • Maintain open communication with Team Leaders and Assistant Managers.
  • Ensure quality customer service, maintaining Front Office log books and shift reports.
  • Resolve inquiries and problems promptly, ensuring guest satisfaction.

The ideal candidate should have a proactive approach, a willingness to learn, and a commitment to delivering exceptional service.

Requirements
  • Thorough knowledge of hotel operations.
  • Excellent communication and interpersonal skills.
  • Able to handle additional responsibilities as delegated by Management.