IT Infrastructure Support Specialist

5 days ago

Bhubaneshwar, Odisha, India beBeeSupport Full time
Job Title: Corporate Computing Specialist

This role is part of a global team responsible for supporting and advancing our corporate computing environment. We use cutting-edge technology and tools to provide for the needs of our users.

The ideal candidate is technically proficient, carries an eager attitude, thorough professionalism, and solid communication skills.


Responsibilities:
  • Be part of a matured and experienced Global End User Computing team, balance technical problem-solving, customer service, and collaboration to ensure that the users throughout the organization can access and utilize the hardware and software they need for work.
  • Demonstrates a sense of urgency - Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted. Finds creative solutions - Improves processes and share innovative ideas.
  • Is clear and accurate in verbal and written communication - Listens to peers and supports employees - Follows directions and provides useful feedback.
  • 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends.
  • Provide end user hardware, software, network, and server support for mostly Windows and some Mac devices
  • Receive and manage incoming queries (Incidents/Requests) from users, via chat, emails & web tickets, also if required call end users.
  • Use experience and good judgement to prioritize issues appropriately and escalate when necessary
  • Focus on customer satisfaction, while interaction with the users and working on the queries.
  • Maintain users, groups, and distribution lists
  • Provision and troubleshoot file and print servers on the network
  • Install/uninstall, repair, update Windows 10 software.
  • Provide support in configuring and setting up Apple, Android, and other mobile devices
  • Basic experience in troubleshooting VDI environment.
  • End-user VPN related connectivity issue resolution.
  • Mentors EUC Analysts and Engineers in groups and individually
  • Effectively documents and publishes role and team responsibilities and repeatable processes
  • Takes initiative to learn and perform Senior EUC Engineer core duties

Required Skills and Qualifications:
  • College degree in Engineering, MIS, CIS, or related discipline
  • 5 - 10 years hands-on experience in a technical support/ Service Desk/ End User Computing Environment.
  • Familiarity with Service management tools, Active Directory and End point management tools
  • Knowledge on Windows & Mac operating systems

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