Academic Outreach Coordinator
3 weeks ago
Infinity Learn is a pioneering digital learning platform backed by Sri Chaitanya Education Group. Our mission is to positively impact every learner's life with a digital-first approach and industry-leading talent.
We focus on supporting K-12 students in building temperament and skills for test prep, foundation courses, and more. Visit our website: infinitylearn.com or watch our story on Disney Hotstar: tinyurl.com/8ee8p2sv
Job OverviewAs an Academic Outreach Coordinator at Infinity Learn, you will play a pivotal role in driving business growth through learner acquisition and counselling activities. You will work closely with the learner acquisition team, B2B sales team, marketing team, and partner school stakeholders to ensure seamless execution of counselling activities.
Responsibilities- Work with assigned leads from partner schools to acquire new learners and parents, understand their needs, counsel them, and enrol them in Infinity Learn programs.
- Coordinate with the learner acquisition team, B2B sales team, marketing team, and partner school stakeholders to plan and execute counselling activities effectively.
- Maintain high customer satisfaction levels by being transparent about customer feedback and proactively resolving problems and queries in a timely manner.
- Ensure timely completion of enrolment documentation and collection of fee dues as per company policy.
- Update all reporting formats, CRM, and documentation on a day-to-day basis.
- Work in a fast-paced environment, interacting with learners and customers extensively, Monday through Saturday.
- A graduate degree from any stream.
- 1-5 years of experience in B2C selling, with a preference for B2B2C experience (e.g., acquiring learners through tie-ups with schools).
- Strong negotiation and closing skills.
- Ability to sell a concept in a B2C and/or B2B2C environment.
- Excellent communication and interpersonal skills.
- Fluency in Hindi and English; fluency in one regional language (Tamil, Kannada, Marathi) preferred.
Rupees 7 lakhs per annum.
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