ServiceNow Automation Expert
3 weeks ago
K&K Social Resources & Development GmbH is a leading international recruiting agency providing technical resources in the European region since 1993. This role offers an exciting opportunity to join one of our clients in India, who is actively expanding their teams.
Job Title: ServiceNow Automation Expert
Location: Remote Opportunity
Employment Type: Freelance Opportunity
Role OverviewThe ideal candidate will be responsible for leveraging AI and large language models (LLMs) to enhance automation within ServiceNow. Key responsibilities include:
- LLM Training: Evaluate and train foundational LLM models specifically for ServiceNow scripting languages to improve automation features.
- Model Fine-Tuning: Utilize techniques like Supervised Fine-Tuning (SFT) and Reinforcement Learning from Human Feedback (RLHF) to optimize LLM integration with ServiceNow scripting languages.
- Develop Automation: Develop scripts for automating processes in ServiceNow using languages like JavaScript and GlideScript, ensuring workflows are optimized for performance.
- Evaluate and Improve: Regularly assess and refine integrations to meet business needs, improving accuracy and reliability of automation.
This position requires both technical and soft skills:
- Tech Skills:
- Experience: With ServiceNow development, focusing on custom integrations and using ServiceNow APIs.
- Proficiency in JavaScript and GlideScript, along with advanced querying techniques like GlideQuery and Dot-walking.
- Hands-on experience with one or more modules in ServiceNow (ITSM, HRSD, ITOM, CSM, etc.). Certification in a specific ServiceNow module is a plus.
- ServiceNow certifications like Certified Application Developer (CAD) are desirable but not mandatory.
- Soft Skills:
- Strong problem-solving skills with attention to detail.
- Communication and collaboration skills to work in an agile and fast-paced environment.
- Critical thinking skills to assess and improve automation scripts based on business needs.
Salary: ₹1,500,000 - ₹2,000,000 per annum (dependent on experience)
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