ServiceNow Developer

7 days ago


India Intehire Services Full time

Key Responsibilities:


Module Development: 

Configuring and customize on multiple modules (ITSM, ITOM, HR Service Delivery & Governance Risk Compliance) of ServiceNow depending on the business Requirement.


Workflow Automation: 

Design and implement workflows, business rules, UI Actions and Client Scripts to automate complex business processes.

Experience on Catalog Development and Flow Designer creation.

Must Possess hands on experience on integrations between ServiceNow and external systems using REST/SOAP APIs and MID Servers.

Expertise on Incident Management - Incident Resolution and Escalation Process, SLA Management

Problem Management - Root Cause Analysis Problem Resolution and Workarounds

Change Management – Risk Assessment and Impact Analysis, Change Planning and Scheduling to Change Implementation expertise on the Change management Lifecycle.

Strong Understanding on Knowledge Management.

Must have a Hands-on experience with Java Script and ServiceNow Scripting Language

Integrations: Hands on experience with APIs – REST, SOAP, Scripted REST API, MID Server Integration, and expertise on using Integration Hub.

ITOM Implementation and Configuration

Discovery Configuration: Manage and Maintain CMDB (Configuration Management Database).

Expert in Service Mapping who can understand the relationships between applications, servers, and infrastructure components.

Experience on Cloud Discovery such as AWS, Azure, and Google Cloud.

Event Management to integrate with monitoring tools for real-time monitoring.

Orchestration workflows to automate routine tasks.

Expertise on Performance Analytics – KPIs, Indicator Creation Scorecards and Widgets.

HR Service Delivery: Experience on Onboarding Process Implementation, Workflow Automation and User Training and Support after onboarding.




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