Servicenow Developer

1 week ago


India Infojini Inc Full time

Job Title: ServiceNow CSM Developer

Location: (Remote)

Experience Level: 4-6 Years

Employment Type: (Full-time)


Job Description:

We are seeking a skilled ServiceNow CSM Developer to join our dynamic team. The ideal candidate will have hands-on experience in the development, implementation, and integration of ServiceNow’s Customer Service Management (CSM) module. You’ll play a critical role in driving system improvements and building scalable solutions to meet evolving business needs.


Key Responsibilities:

  • Leverage functional knowledge of the CSM module of ServiceNow to develop, customize, and enhance workflows.
  • Implement ServiceNow features such as UI policies, UI actions, workflows, business rules, client scripts, and ACLs .
  • Work with ServiceNow ITSM, CSM , and the Service Portal to deliver tailored solutions.
  • Integrate ServiceNow with third-party systems using SOAP and RESTful APIs , ensuring seamless communication between platforms.
  • Contribute to instance upgrades and patching to maintain system health.
  • Develop and maintain functionalities in Agent Workspace and Virtual Agent .
  • Identify and address system deficiencies while implementing continual service improvements .
  • Handle multiple integrations between ServiceNow and monitoring tools.
  • Provide expertise in OpenFrame/CTI technology, JMS integrations , and NOW Experience UI Framework .
  • Support global deployment with internationalization (i18n) configurations.
  • Assist with ServiceNow Machine Learning and Predictive Intelligence implementations.


Qualifications:

  • 4-6 years of hands-on experience in ServiceNow development, implementation, and support, with a focus on Incident, Problem, Change Management , or Customer Service Management .
  • Proficiency in scripting and integration capabilities in ServiceNow.
  • Solid knowledge of the CSM module and experience in ServiceNow’s instance upgrade process .
  • Familiarity with MID Server configuration and usage.
  • Strong analytical skills and problem-solving abilities.
  • Excellent communication skills to collaborate with cross-functional teams and stakeholders.


Preferred Skills:

  • Experience with ServiceNow’s NOW Experience UI Framework .
  • Exposure to advanced ServiceNow features like Machine Learning and Predictive Intelligence .



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