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Agile Transformation Specialist

1 week ago


Hyderabad, Telangana, India Genpact Full time
Company Overview:
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role:
A Salesforce Field Service Lightning (FSL) Scrum Master is responsible for facilitating Agile practices within Salesforce projects, specifically focusing on FSL implementations.

The ideal candidate will have strong communication skills, a deep understanding of Salesforce platforms, and experience in leading daily scrum calls, review calls, and sprint planning.

Main Responsibilities:
- Foster a culture of continuous improvement by facilitating retrospectives, capturing feedback, and implementing actionable changes to enhance team performance and product quality.
- Collaborate with product owners, business stakeholders, and technical teams to define project goals, requirements, and priorities.
- Identify and address any impediments or roadblocks that hinder the team's progress, working closely with stakeholders to remove barriers and ensure a smooth development process.

Requirements:
- Graduation from any stream, must have sound knowledge of Agile.
- Strong communication skills, ability to work with diverse teams, and a passion for customer satisfaction.
- Familiarity with IT operations and good knowledge of Technology Services as a whole.
- Certification in Scrum Master (CSM, PSM), preferably with hands-on experience in Jira-like tools.