Business Process Improvement Specialist

19 hours ago

Bengaluru, Karnataka, India beBeeQuality Full time US$ 93,483 - US$ 1,07,559

Job Summary:

We provide our team members with the tools and support to create their own success.

Our organization is looking for a Quality Management Professional who will be responsible for ensuring that our products, tools, and processes meet established quality and regulatory standards.

The successful candidate will lead efforts on the continual evolution of audit and monitoring processes that drive business towards goals within Enterprise Services Quality.

This role directly supports business process monitoring and account holder touchpoint review initiatives, drives exceptional execution of brand centric initiatives, and banking communication.

Results are analyzed to provide recommendations and solutions to business processes.

Aids in evaluation, testing rationale, and risk alignment.

Essential Job Functions:

  • Drives Results: Responsible for analysis of bank and client-initiated touchpoints (reporting & audits) to help drive first line of defense process improvement and quality opportunities.
  • Extracts baseline insights from data; may need help from leader to formulate delivery method and overall story.
  • Problem solves while understanding patterns and surfaces solutions.
  • Responsible for Acquisition Compliance monitoring, vendor relationship to share results and influence regulatory compliance with Partnerships.
  • Interacts with and influences Senior Leadership partners in Client Partnerships.
  • Timely & Accurate Execution Delivers on assigned commitments and roadmap activities both on time and accurately monthly; communicates business process monitoring projects and audit results effectively to business partners creating visibility into activates and overall quality output; meets deadlines/commitments.
  • Remains disciplined and supports the team to create and maintain a systematic approach to organizing and tracking results, data points; strives for consistency, repeatability and automation.
  • Documents steps to address business needs and improve quality touchpoints and customer experience.
  • Problem solving Monitors regulatory and compliance adherence for business processes and procedures to assist continual improvements to streamlined processes.
  • This includes using data collected during monthly results to recommend solutions to business partners that will streamline processes and ultimately increase quality and regulatory compliance.

About Our Organization:

We are a financial services company providing simple, personalized payment, lending, and saving solutions to millions of U.S consumers.

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