Improving Business Processes
13 hours ago
As a Business Analyst with expertise in ServiceNow, you will play a crucial role in driving business growth and process improvements within the organization.
Your primary responsibility will be to analyze business requirements, design efficient solutions, and lead the implementation of ServiceNow ITSM modules. You will work closely with stakeholders to gather input, present ideas, and guide discussions. Additionally, you will facilitate workshops and meetings to ensure successful delivery of projects.
The ideal candidate should have hands-on experience with ITSM, ITOM, SPM, HRSD modules and excellent communication skills to articulate technical concepts to non-technical stakeholders. A strong understanding of Agile methodologies, project management practices, and ability to work independently as well as collaboratively within a team are also essential.
If you are a motivated and detail-oriented professional with a passion for improving processes and driving business outcomes, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Perform business analysis tasks such as stakeholder interviews, requirement elicitation, and documentation of business needs.
- Consult with sponsors and stakeholders, presenting solution options with pros, cons, and risks and offering strategic insights.
- Facilitate workshops and customer meetings to gather input, present ideas, and guide discussions.
- Gather and analyze business requirements and create detailed documentation, including process flows, gap analyses, and functional specifications.
- Lead the definition and deployment of future-state processes and ServiceNow solutions aligned with best practices.
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