IT Infrastructure and Operations Manager

4 weeks ago


Mohali, Punjab, India RChilli Inc. Full time
Job Title: IT Infrastructure and Operations Engineer

About the Role:

We are seeking an experienced IT Infrastructure and Operations Engineer to join our team at RChilli Inc. As a key member of our IT department, you will be responsible for designing, implementing, and managing our cloud infrastructure, ensuring the secure and efficient operation of our IT environment.

Key Responsibilities:

  • Develop and implement strategic plans for IT operations to support business goals, focusing on scalability, security, and efficiency.
  • Oversee the management of cloud services (OCI, GCP, AWS) to ensure optimal performance, cost efficiency, and compliance with data protection regulations.
  • Manage the procurement, maintenance, and lifecycle of hardware resources, including laptops, AIO systems, etc.
  • Manage internal IT service desk operations and performance, motivating team members to prepare incident reports, carry out audits, and follow daily, weekly, and monthly activities.
  • Lead a team of IT professionals, fostering a culture of innovation, collaboration, and continuous improvement.
  • Serve as a key IT contact for internal stakeholders, providing regular updates on IT initiatives, challenges, and achievements.
  • Continuously assess and improve IT operations processes and practices to increase efficiency and meet evolving business needs.
  • Oversee the design, development, and delivery of services.
  • Develop and manage the division's budget, ensuring optimal allocation of resources while driving ROI.
  • Identify potential risks in technology and security, devising and implementing mitigation strategies.
  • Manage networks, network security, wireless information security requirements, application delivery, and G Suite.
  • Perform root cause analysis (RCA) and incident reviews, owning vulnerability management and patching policies.
  • Develop and maintain team KPIs, helping teams prioritize efforts and ensure alignment with the company's overall direction.
  • Implement, monitor, evaluate, and operate a wide range of IT infrastructure security management processes, policies, and procedures.

Requirements:

  • Strong knowledge of hosting cloud service providers like AWS, GCP, OCI, Azure, etc.
  • Excellent leadership and team management skills with a track record of developing high-performing teams.
  • Strong communication and stakeholder management skills, with the ability to strategize, plan, and execute IT initiatives aligned with business objectives.

What We Offer:

At RChilli Inc., we offer a dynamic and challenging work environment, with opportunities for growth and professional development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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