IT Infrastructure and Operations Manager
4 weeks ago
About the Role:
We are seeking an experienced IT Infrastructure and Operations Engineer to join our team at RChilli Inc. As a key member of our IT department, you will be responsible for designing, implementing, and managing our cloud infrastructure, ensuring the secure and efficient operation of our IT environment.
Key Responsibilities:
- Develop and implement strategic plans for IT operations to support business goals, focusing on scalability, security, and efficiency.
- Oversee the management of cloud services (OCI, GCP, AWS) to ensure optimal performance, cost efficiency, and compliance with data protection regulations.
- Manage the procurement, maintenance, and lifecycle of hardware resources, including laptops, AIO systems, etc.
- Manage internal IT service desk operations and performance, motivating team members to prepare incident reports, carry out audits, and follow daily, weekly, and monthly activities.
- Lead a team of IT professionals, fostering a culture of innovation, collaboration, and continuous improvement.
- Serve as a key IT contact for internal stakeholders, providing regular updates on IT initiatives, challenges, and achievements.
- Continuously assess and improve IT operations processes and practices to increase efficiency and meet evolving business needs.
- Oversee the design, development, and delivery of services.
- Develop and manage the division's budget, ensuring optimal allocation of resources while driving ROI.
- Identify potential risks in technology and security, devising and implementing mitigation strategies.
- Manage networks, network security, wireless information security requirements, application delivery, and G Suite.
- Perform root cause analysis (RCA) and incident reviews, owning vulnerability management and patching policies.
- Develop and maintain team KPIs, helping teams prioritize efforts and ensure alignment with the company's overall direction.
- Implement, monitor, evaluate, and operate a wide range of IT infrastructure security management processes, policies, and procedures.
Requirements:
- Strong knowledge of hosting cloud service providers like AWS, GCP, OCI, Azure, etc.
- Excellent leadership and team management skills with a track record of developing high-performing teams.
- Strong communication and stakeholder management skills, with the ability to strategize, plan, and execute IT initiatives aligned with business objectives.
What We Offer:
At RChilli Inc., we offer a dynamic and challenging work environment, with opportunities for growth and professional development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.
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