Enterprise Operations Manager

2 weeks ago


Pune, Maharashtra, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,10,000
Job Title: Enterprise Operations Manager

The primary objective of this position is to oversee the management of user access and control across the entire organization.

  • Ensure timely provision of access to users
  • Manage production support for multiple applications and solutions
  • Coordinate with technology partners for defect resolution
  • Provide Level 1 support to branches and simulate defects
  • Manage frontline resources to support users at branches and offices
  • Address IT-related issues at branches and ensure user satisfaction
  • Commission scorecards and address any IT-related issues pertaining to them
Main Deliverables:
  • Maintain and improve Service Level Agreements
  • Ensure application uptime
Requirements:
  • Candidates should possess a graduate degree or be an IT engineer with specialized courses in technology
  • At least 7 years' experience in a similar role managing IT operations
  • Technical knowledge of FinnOne product suite
  • Experience in SQL, Java desirable
  • Experience in MS Office required
Key Job Competencies:
  • Excellent communication skills
  • Strong people management skills
  • Aptitude to learn new areas and adapt them to organizational needs
  • Ability to address and resolve user-related IT issues with hands-on capabilities


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