
Enterprise Operations Manager
2 weeks ago
The primary objective of this position is to oversee the management of user access and control across the entire organization.
- Ensure timely provision of access to users
- Manage production support for multiple applications and solutions
- Coordinate with technology partners for defect resolution
- Provide Level 1 support to branches and simulate defects
- Manage frontline resources to support users at branches and offices
- Address IT-related issues at branches and ensure user satisfaction
- Commission scorecards and address any IT-related issues pertaining to them
- Maintain and improve Service Level Agreements
- Ensure application uptime
- Candidates should possess a graduate degree or be an IT engineer with specialized courses in technology
- At least 7 years' experience in a similar role managing IT operations
- Technical knowledge of FinnOne product suite
- Experience in SQL, Java desirable
- Experience in MS Office required
- Excellent communication skills
- Strong people management skills
- Aptitude to learn new areas and adapt them to organizational needs
- Ability to address and resolve user-related IT issues with hands-on capabilities
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