Business Process Management Trainer

2 days ago

Nellore, Andhra Pradesh, India beBeeOperations Full time ₹ 12,00,000 - ₹ 1,54,50,000
About Operations Learning Specialist Role

This position plays a vital part in the Business Process Management team by developing and executing internal learning programs. The ideal candidate will collaborate with management, product managers, and Subject Matter Experts (SMEs) to positively impact the department.

Key Responsibilities:
  • Training Content Development: Create high-quality training content and deliver a world-class training experience for internal Operations employees using scalable solutions and quantifiable metrics.
  • Technical Learning Programs: Design, develop, facilitate, execute, and measure technical learning programs that support business strategies using adult learning skills, instructional design, and technical knowledge of key systems and tools.
  • Curriculum Development: Develop curricula covering product launches/enhancements, process documentation updates, data quality, new hire onboarding, proprietary systems, and tools.
  • Training Delivery Methods: Utilize WebEx webinars, Teams, classroom facilitation, virtual learning, and eLearning using Articulate 360 and Camtasia.
  • Evaluation and Improvement: Assess program effectiveness using relevant metrics and correlate metrics with learning objectives to report on trends and continuously improve quality.
Collaboration and Communication Skills:
  • Effective Partnering: Consult with subject experts and colleagues to foster a collaborative learning environment.
  • Respectful Communication: Communicate respectfully, regularly, and effectively with all stakeholders.
  • Flexibility: Remain flexible to changing priorities handling multiple projects at a time in a fast-paced environment.
  • Talent Development: Partner with Talent Development and Learning to leverage soft skills, DEI, and other non-technical content.

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