Windows Expert Solutions Specialist

3 days ago

Gurgaon, Haryana, India beBeeDesktop Full time ₹ 12,50,000 - ₹ 17,50,000
Job Overview

The role of an Application Tech Support Practitioner involves being the vital link between clients and the systems or applications they use. As a key member of our operations team, you will engage with clients to understand their needs and provide timely support.

Key Responsibilities:
  • Deliver troubleshooting support for Windows 10/11 issues, including system crashes, slow performance, and software errors.
  • Assist in installing, updating, and configuring Windows applications.
  • Support user account management using Active Directory (AD) (password resets, account unlocks).
  • Diagnose and resolve printer and peripheral connectivity issues.
  • Use PowerShell commands for system diagnostics.
  • Monitor and report Windows update status and basic patch compliance issues.
  • Log, track, and update tickets in the IT service management system.
  • Follow standard operating procedures (SOPs) for issue resolution.
  • Evaluate complex problems and escalate as needed.
Professional & Technical Skills:
  • Mandatory Skills: Proficiency in Microsoft Windows Desktop Management.
  • Strong understanding of desktop support and troubleshooting techniques.
  • Experience with remote desktop tools and support software.
  • Familiarity with system configuration and maintenance best practices.
  • Ability to document processes and create user guides for clients.

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