Dining Experience Enhancement Coordinator
3 weeks ago
EazyDiner, a leading dining-out platform, is seeking a highly motivated individual to join its customer engagement team as a Dining Experience Enhancement Coordinator.
As a key member of our team, you will play a vital role in retaining and reactivating customers, ensuring they continue to enjoy the best dining options through our platform.
Key ResponsibilitiesWe are looking for an individual with exceptional communication skills and a customer-centric approach. Your primary responsibilities will include:
- Customer Engagement: Proactively interact with customers over calls to address concerns, understand their preferences, and ensure they are satisfied with their EazyDiner experience.
- Personalized Service: Handle inbound and outbound customer calls to provide tailored service.
- Retention Strategies: Identify reasons for customers becoming inactive and devise strategies to retain them.
- Reactivation Campaigns: Reach out to dormant customers, reintroducing them to new features, offers, and benefits of the platform.
- Problem Solving: Address and resolve customer complaints or issues promptly, ensuring a positive outcome for the customer and the company.
To be successful in this role, you will need:
- Experience: 1–3 years of experience in customer service, telecalling, or retention roles, preferably in the hospitality or food tech industry.
- Skills: Strong communication and interpersonal skills, customer-focused with the ability to understand customer needs and preferences, persuasive and negotiation skills, and basic proficiency in CRM tools and MS Office Suite.
We offer a competitive salary range of $40,000 - $60,000 per annum, employee stock options, and opportunities for professional growth and skill development.
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