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Product Operations Specialist
3 weeks ago
About Spinny: We're a tech-driven used car platform dedicated to delivering exceptional customer experiences.
**Role Summary:** We're seeking a detail-oriented Product Operations Specialist to optimize customer journey processes and ensure seamless experiences for our users.
As a Product Operations Specialist, you'll work closely with the Product and Tech teams to manage customer journeys, monitor system performance, and drive continuous improvement in product performance and user satisfaction.
**Key Responsibilities:**
- Optimize customer journey processes based on real-time data and feedback.
- Collaborate with the Product team to implement changes that enhance the user experience.
- Monitor key performance metrics to identify bottlenecks, errors, or areas of improvement.
- Identify, document, and report issues or errors in the customer journey process.
**Requirements:**
- Pursuing or recently completed B.Tech/B.E or equivalent degree.
- Basic understanding of product management and operational processes.
- Analytical mindset with attention to detail and a proactive approach to problem-solving.
- Good communication skills for reporting and coordinating with team members.
**What You'll Gain:**
- Hands-on experience in product operations, learning industry-standard tools and practices.
- Mentorship and opportunities to work with cross-functional teams in a fast-growing startup.
- Exposure to a dynamic tech-product environment.
**Stipend:** INR 15000 per month. Work from office: 5 days a week. Location: Sector 48, Gurgaon.
