Product Operations Specialist for Customer Journey Optimization

4 weeks ago


Gurgaon, Haryana, India Spinny Full time

Unlock Career Opportunities at Spinny

About Spinny: As a technology-driven used car platform, we aim to deliver exceptional customer experiences. Our Product Operations Intern will play a pivotal role in ensuring seamless journeys, supporting tech-product teams, and enhancing operational efficiency.

Job Overview: We seek an organized and detail-oriented Product Operations Specialist to optimize customer journey processes within our platform. You'll collaborate with the Product and Tech teams, managing customer journeys, configurations, and system performance to ensure a smooth experience for users.

Key Responsibilities:

  • Optimize customer journeys based on real-time data and user feedback, working closely with the Product team to enhance the user experience.
  • Manage and update configurations in the platform to support product features and process flows, aligning changes with business requirements and improving operational efficiency.
  • Monitor key performance metrics to identify bottlenecks, errors, or areas of improvement, using data insights to drive continuous improvement in product performance and user satisfaction.
  • Track and report issues or errors in the customer journey process, collaborating with cross-functional teams to resolve issues and enhance reliability.

Requirements:

  • Pursuing or recently completed B.Tech/B.E or equivalent degree.
  • Basic understanding of product management and operational processes.
  • Analytical mindset with attention to detail and proactive problem-solving skills.
  • Effective communication skills for reporting and coordinating with team members.
  • Eagerness to learn and adapt in a fast-paced environment.
  • Strong organizational skills and ability to manage multiple tasks efficiently.
  • Prior experience in customer journey design, product configurations, or operations is advantageous.
  • Proficiency in MS Excel or Google Sheets; familiarity with SQL, data analysis tools, or CRM systems is a plus.

What You'll Gain:

  • Experience in a dynamic tech-product environment.
  • Hands-on experience in product operations, learning industry-standard tools and practices.
  • Mentorship and opportunities to work with cross-functional teams in a fast-growing startup.

Spinny Offers:

  • A competitive salary of ₹1,50,000 per month.
  • A chance to work with a cutting-edge technology-driven company.
  • A supportive and collaborative work environment.


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