Product Operations Specialist

5 days ago

Gurgaon, Haryana, India Spinny Full time

We are seeking a detail-oriented Product Operations Intern to join our team at Spinny, a tech-driven used car platform committed to delivering exceptional customer experiences. This role offers an exciting opportunity to gain hands-on experience in product operations while contributing directly to Spinny's growth and customer satisfaction.

Job Description

This is a 3-6 month internship position that involves working closely with the Product and Tech teams to manage and optimize customer journey processes within our platform. Key responsibilities include:

  • Customer Journey Optimization: Build, review, and modify customer journeys based on real-time data and feedback. Work with the Product team to implement changes that enhance the user experience.
  • Configuration Management: Update and manage configurations in the platform to support product features and process flows. Ensure changes align with business requirements and improve operational efficiency.
  • Performance Monitoring: Regularly monitor key performance metrics to identify bottlenecks, errors, or areas of improvement. Use data insights to drive continuous improvement in product performance and user satisfaction.
  • Error Tracking & Reporting: Identify, document, and report issues or errors in the customer journey process. Collaborate with cross-functional teams to resolve issues and enhance reliability.
Requirements

To be successful in this role, you will need:

  • A currently pursuing or recently completed B.Tech/B.E or equivalent degree
  • A basic understanding of product management and operational processes
  • An analytical mindset with attention to detail and a proactive approach to problem-solving
  • Good communication skills for reporting and coordinating with team members
  • Eagerness to learn and adapt in a fast-paced, high-growth environment
  • Strong organizational skills and the ability to manage multiple tasks efficiently
  • Prior experience with customer journey design, product configurations, or operations is advantageous
  • Proficiency in MS Excel or Google Sheets; familiarity with SQL, data analysis tools, or CRM systems is a plus
What You'll Gain

In this role, you will gain exposure to a dynamic tech-product environment, hands-on experience in product operations, learning industry-standard tools and practices, mentorship, and opportunities to work with cross-functional teams in a fast-growing startup. We offer a competitive stipend of ₹15000 per month and a chance to work from our office located in Sector 48, Gurgaon, 5 days a week.

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