Global Customer Experience Expert

2 days ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000
International Voice Process Customer Service Associate

Greetings from IntouchCX, we are hiring for a Customer Service Associate position in our International Voice Process department. This role is ideal for individuals with a minimum of six months of experience in international customer service and the ability to join us immediately.

The role of the Customer Service Associate will involve daily interactions with customers via call to handle issues from end to end, going the extra mile to engage customers in solving issues and ensuring satisfaction, quickly and effectively building rapport with customers while diagnosing and resolving issues, and providing white glove service to deliver an overall excellent customer experience.

The key responsibilities of this role include:

  • Receiving inbound calls to gather and verify required information and doing utmost within their power to solve customer problems
  • Actively listening to the customer and showing empathy and patience
  • Providing information to the client and placing appropriate notes in the system indicating exactly what action was taken or needs to be taken
  • Ensuring policies and procedures are followed on all calls
  • Maintaining thorough knowledge of systems so that information can be researched and proper information is given to the customer
  • Learning and retaining a thorough working knowledge of all existing and new processes and procedures

The qualifications for this role include:

  • A high school diploma or equivalent required
  • Post-secondary degree is a plus
  • A minimum of six months of customer service experience or equivalent

We offer an attractive compensation package with performance-based incentives, incredible learning and growth opportunities, outstanding rewards and recognition program, employee engagement activities, free food and transport while working on-site, and medical insurance.

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