Guidance Specialist for Study Abroad Students

15 hours ago

Amrāvati, Maharashtra, India beBeeConversion Full time ₹ 50,00,000 - ₹ 75,00,000
Student Guidance Specialist

We are seeking a Student Guidance Specialist to provide end-to-end support to students, from initial interest to successful enrollment and beyond. This role involves nurturing qualified leads, onboarding students, maintaining customer relationships, and executing targeted outreach efforts.

Key Responsibilities:
  • Lead Conversion: Convert qualified inbound leads to paid enrollments via phone, WhatsApp, email, and video; own the funnel from first touch to payment.
  • Onboarding Excellence: Guide students through documents, timelines, and milestones; coordinate handoffs with operations through the visa stage.
  • Candidate Relationship Management (CRM): Operate in Intercom (or similar) with rigorous pipeline hygiene, activity logging, segments/views, sequences, and weekly reporting.
  • Outreach Mastery: Conduct targeted outbound to schools, counselors, influencers, and ambassadors to generate referrals and co-marketing.
  • Educational Support: Clearly explain pathways, timelines, and expectations; handle objections on fees, fit, and safety.
  • Performance Achievement: Meet or exceed monthly conversion and collection goals.
  • Progress Reporting: Publish weekly dashboards on response times, contact attempts, show-up rate, conversion, and revenue collected.
  • Integrity Assurance: Engage only consented leads; keep records accurate and complete.
Qualifications and Skills:
  • Experience Required: 3–6+ years in study-abroad/education services sales for the Indian market with consistent conversions.
  • Proven Track Record: Demonstrated success in closing paid enrollments and meeting monthly targets.
  • CRM Proficiency: Intercom preferred; HubSpot/Zoho/Salesforce a plus.
  • Tech Aptitude: Google Workspace, WhatsApp Business, basic GA4/Clarity awareness, spreadsheets; comfort with call recording/QA.
  • Communication: Strong English and Hindi; additional Indian languages are a plus.
  • Results Orientation: Data-driven mindset with command of funnel math (attempts, connects, show-ups, close rate, collection rate).

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