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Senior ServiceNow IT Operations Management Specialist

2 weeks ago

Bikaner, Rajasthan, India beBeeSeniorServiceNowSpecialist Full time ₹ 12,00,000 - ₹ 15,00,000

Job Title: Senior ServiceNow IT Operations Management Specialist

About the Role:

This is a senior-level position for an experienced IT operations management professional to work with our team to deliver high-quality solutions on the ServiceNow platform.

Responsibilities:
  1. Design, develop, and test technical solutions using ServiceNow's IT Operations Management (ITOM) modules, focusing on CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
  2. Capture requirements from business stakeholders through demonstrations and workshops.
  3. Coordinate with internal and external stakeholders to develop user stories, configurations, and deliver agreed-upon timelines.
  4. Configure modules, develop custom solutions as required through scripting and software development.
  5. Prepare high-level designs (HLD), low-level designs (LLD), architecture designs, and technical documentation as specified.
Requirements:
  • At least 5+ years of experience in IT software development, custom app development, with minimum 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP), and expertise in configuring CMDB, CSDM model, Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources, and expertise in configuring UI Actions/UI Policy ACL, hands-on with Angular-based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
Benefits:

We offer competitive compensation, excellent benefits package, and opportunities for career growth and professional development.