ServiceNow Platform Expert

3 days ago

Bikaner, Rajasthan, India beBeeServiceNow Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Summary

We are seeking a skilled ServiceNow Administrator to support our multi-tenant ServiceNow environment.

Key Responsibilities
  • Monitor, triage, and resolve ServiceNow platform incidents across multiple domains.
  • Perform root cause analysis and implement corrective actions to prevent recurring issues.
  • Collaborate with cross-functional teams to ensure timely incident resolution.
  • Maintain incident documentation and knowledge base articles.
System Administration & Maintenance
  • Administer ServiceNow instances with domain separation configurations.
  • Assist with system upgrade cycles and release management.
  • Develop and execute fix scripts to update system-wide records.
  • Perform regular system health checks and preventive maintenance.
  • Manage user access, roles, and permissions across separated domains.
Reporting & Analytics
  • Create and maintain operational dashboards and reports for stakeholders.
  • Generate KPI reports for MSP and NOC operations.
  • Develop custom reports to support business requirements.
  • Monitor system performance metrics and usage analytics.
Contact & Configuration Management
  • Maintain accurate contact databases and user records.
  • Update and validate CMDB data integrity across domains.
  • Manage asset lifecycle processes and documentation.
  • Ensure data consistency and quality across all modules.
MSP & NOC Support
  • Provide technical support for Managed Service Provider operations.
  • Support Network Operations Center activities and workflows.
  • Configure and customize applications to meet operational requirements.
  • Assist with service catalog management and workflow automation.
Required Skills & Qualifications
  • Proven experience with ServiceNow domain separation implementation and management.
  • Strong understanding of ServiceNow platform architecture and modules.
  • Experience with fix scripts, business rules, and workflow development.
  • Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
  • Knowledge of ITIL processes and best practices.
  • Experience supporting MSP and NOC environments.
  • Strong analytical and problem-solving skills.
  • Proficiency in navigating both Now UI and Workspace views.
  • Excellent communication and documentation abilities.
Preferred Certifications
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP).
  • ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM).
Technical Skills
  • ServiceNow platform administration (3+ years minimum).
  • Domain separation configuration and management.
  • CMDB and Asset Management.
  • Incident and Problem Management.
  • Service Portal configuration.
  • Integration experience (REST/SOAP APIs).
  • Database management and SQL knowledge.
Additional Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Ability to work effectively in a fast-paced, 24/7 operational environment.
  • Experience with change management processes.
  • Strong attention to detail and organizational skills.
  • Demonstrated ability to work independently and manage multiple priorities.

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