Platform Operations Expert

2 days ago

Bikaner, Rajasthan, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000
ServiceNow Support Specialist Overview

We are seeking a skilled professional to support the ServiceNow platform. The ideal candidate will have in-depth knowledge of IT service management principles, general IT operations, and the ServiceNow platform.

  • Troubleshoot and resolve issues related to the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades to ensure the platform remains stable and operational.
  • Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Ensure all support activities comply with IT security policies and regulations.
Requirements:
  • ServiceNow Certified System Administrator (CSA) required
  • 5 years of experience in Information Technology operations.
  • Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Familiarity with IT security policies.
  • Bachelor's degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills.

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